Delete your ThermalChart-Swine account

ThermalChart-Swine is made by Little Curl Studio. You can delete your account and its data in either of these two ways.

Option 1: in the App, right away

Open ThermalChart-Swine and unlock it with your PIN.
Go to About, then Delete account.
Enter the code we send to your registered e-mail address.
Confirm.

If you want to keep your records, use Export all data first. Deleting cannot be undone.

Option 2: by e-mail

Send an e-mail to support@thermalchart.com from the address you registered with.
Use the subject "Delete my ThermalChart-Swine account".

We will delete your account within 30 days and confirm by e-mail. Your records stay on your tablet until you delete them in the App or uninstall it, because we cannot reach them.

What is deleted

Deleted from our server:
- your e-mail address and username
- the hash of your device's ID
- your record of accepting the privacy policy and terms
- your sign-in account
Unlinked: your keys are no longer linked to the account. See below.
Deleted from the tablet, with Option 1 only: all records, infrared images, your account and your license.

What is kept

Payment records: kept for 5 years, as Thai accounting and tax law requires.
Keys: each key stays locked to the e-mail address and the tablet it was used on, so that nobody else can use it. Registering again with the same address gets it back.
Free trial record: a one-way hash of your e-mail address and of your tablet's ID, with the trial's dates, so that a second free trial cannot be started.
Backups of our license database: may hold your e-mail address and username until they are deleted, at the latest 90 days after your account is deleted.
Technical logs: our service providers keep their logs of IP address and request time for a limited period.